Business Operations Associate

TIMING: Immediate start (Contract to Full)



Skilled Creative is an Emerging Technology Creative Agency located in NYC. The agency provides full service VOICE Technology services (Discovery, Ideation, Experience Design, Copywriting, Audio Production, Campaign Development) on Amazon Alex, Google Assistant, and Samsung Bixby to our Fortune 500 brand partners. Additionally, the agency serves as an innovation partner to our clients, bringing the latest technology (Computer Vision, Augmented Reality, Data Visualization, etc.) to their enterprise strategies and omni-channel marketing campaigns. 


At Skilled, we pride ourselves on being one of the first agencies to have developed a full service Voice offering, and couldn't be more passionate about creating first-of-their kind, immersive experiences for our brand partners and their customers. The Agency has been honored with awards for our top quality work in Voice Technology, is a sponsor of all Voice First Event Conferences, and is a preferred partner of Amazon, Google, and Samsung. Even when we aren't working, we find ourselves talking about VOICE and other emerging technologies, the impact they will have on society, and how we have an opportunity to impact that. This passion drives our team, and we are looking for passionate people to join us.


Skilled Creative is looking for a Business Operations Associate to monitor our organization’s business functions and to manage key operations of the business are running smoothly. We are a Creative Agency based in NYC, so prior experience in a business operations function at an agency is requested.

Business Operations Manager’s responsibilities include tracking business results, performing cost-benefit analyses, managing legal and accounting vendors, tracking insurance compliance, etc. To be a successful Business Operations Associate, you should have experience in the same or similar role, managing business operations and setting goals across the entire organization. You should also demonstrate great leadership skills and be able to communicate within the company across all levels.

Ultimately, you will ensure that all business functions are in line with our strategic goals



  • Ensure all systems operate smoothly and align with our quality standards

  • Maximize the efficiency of business procedures

  • Manage Legal Vendors

  • Manage Accounting Vendors

  • Manage insurance compliance

  • Monitor daily operations and address potential issues when they arise

  • Build processes that meet our business objectives and ensure compliance

  • Monitor financial data and recommend solutions that will improve profitability

  • Coordinate with the HR department to ensure our hiring plans meet our business needs

  • Take into account the needs of external and internal stakeholders and incorporate them into new strategic plans


  • Previous experience as a Business Operations Associate or in a similar role at a Creative Agency

  • Good knowledge of operations management

  • Experience with forecasting models

  • The ability to interpret financial data and allocate budgets

  • Experience working with legal and accounting vendors

  • Exceptional communication skills

  • BSc in Business Management or relevant field



Please email a cover letter, resume and portfolio to with "Business Operations" in the subject line.

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